Sue + Norman, Sheffield, S17

Overall, it was the perfect journey, and we are very happy with how things turned out. 

Initially, we were a little nervous as we had been very disappointed with a past project, in particular with the builders. Following a chat with Nathan we were confident that he had listened and understood our aims and vision. 

Throughout the project Nathan always listened and asked if we were happy with everything before progressing to the next stage. He also kept us fully informed of all developments, regardless of whether we needed to do anything, so we knew exactly what was happening. This gave us the reassurance that everything was being done exactly as it should be.

We therefore chose Nathan to complete the design work and also to project manage the site works. We liked the designs Nathan put forward and following a few adjustments we were happy to progress to the next stage, confident that Nathan had taken on board our requirements. Nathan also suggested several builders we could approach for quotes, who he felt would be a good match for us and our project.

When we got to the actual building stage it was an absolute breeze, fantastic. There was clear communication all the way along with the builders so we knew exactly what was happening and when, so we could plan accordingly.  There were no horrible surprises and it was so different to our previous experience.   

The timings were perfect; Nathan’s estimated timescales worked out almost to the day. As Nathan also helped manage the budget, he looked at where we could pull back on certain items and spend more in order to get the best value for money. 

Even after the building work had finished Nathan and the builders were on hand to answer any questions and also to put things right. A few unexpected snags cropped up several months after completion and Nathan helped organise repairs, to suit us, even with Coronavirus restrictions, until we were happy with things. 

We found Nathan is very easy to work with and that makes a difference too. Overall, it was the perfect journey, and we are very happy with how things turned out. We wouldn’t hesitate to recommend Nathan and we already have done so on a number of occasions. 

Sue + Norman